Enabling Superior Performance

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Eclipse Business Solutions specializes in helping clients to significantly improve their business results by upgrading their operating processes.

Marketing & Sales Effectiveness

Improving profitability and/or service through the ''better'' integration and synchronization of customer and market-centric processes.

Common Problems

  • Customer dissatisfaction or attrition
  • Ineffective marketing programs
  • Disappointing new product introductions
  • Disjointed marketing and sales efforts
  • Long and cumbersome sales cycles … with low close ratios
  • Lots of sales effort (and expense) … but with unsatisfactory results
  • High (or no!) personnel turnover

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    Supply Chain Optimization

    Improving profitability and/or service through the ''better'' integration and synchronization of operations processes.

    Common Symptoms of Ineffective Processes

  • Poor service performance (on-time and complete)
  • Excessive or inadequate inventories
  • ''High'' warehousing or transportation costs
  • Under- or over-utilized facilities or equipment
  • Frequent unplanned crew and machine schedule changes
  • Excessive/endless overtime costs
  • Frequent need for “rush” or “emergency” deliveries or shipments

    • Specialty Areas

  • Supply Chain Optimization
  • Marketing & Sales Effectiveness
  • Business Analysis & Reporting

    • Focus Areas

  • Customer Service
  • Market Segmentation
  • Market Access/Channels
  • Pricing
  • New Product Introduction
  • Forecasting & Modeling
  • Sales Force Productivity
  • Direct Marketing & Tele-activities
  • Product Positioning
  • Systems & Tools
  • Customer Relationship Management (CRM)

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    Focus Areas

  • Inventory Management
  • Warehousing
  • Transportation
  • Forecasting
  • Planning & Purchasing
  • Facilities & Equipment
  • Systems
  • Customer Service
  • Lean Manufacturing and Six Sigma

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    How can you apply market and customer information to be more profitable?

    What is your optimum level of inventory?

    Is your customer contact process as effective as possible? Is your field sales force productive? How can you help them be more effective?

    Are you getting the appropriate return on your marketing expenditures? How can you apply market and customer information to be more profitable?

    Are you well positioned in the growth segments of the market? Are you maintaining the appropriate balance between new and existing customers?

    Why choose Eclipse ?

    • Demonstrated tangible results as a practitioner and consultant across multiple industries
    • A “hands on” approach -- an extension of your organization
    • Bias for action tied to quantifiable, measurable results
    • Flexibility in contracting for projects
    • Access to additional expertise via associated firms

    We Can Help